Last updated September 2026
Supgap (“we”, “us”, “our”) respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. By using supgap.com, you agree to this policy.
1. Information We Collect
• Account information — email address, username and password (encrypted) when you register. • Order information — product links, item details, shipping address, phone number and recipient name needed to purchase and deliver your orders. • Payment information — payments are processed by third-party payment providers. We do not store your full card number on our servers. • Usage data — pages visited, device type, browser and IP address, collected through cookies and analytics tools to improve our service. • Communications — messages you send us via email, Discord or support channels.
2. How We Use Your Information
• To process purchases, warehouse handling and international shipping of your orders. • To communicate order status, QC photos and shipping updates. • To provide customer support and respond to inquiries. • To improve our website, services and user experience. • To comply with legal obligations, customs declarations and fraud prevention. We do not sell your personal information to third parties.
3. Cookies
We use essential cookies to keep you signed in and remember your preferences, and analytics cookies to understand how the site is used. You can disable cookies in your browser settings, but some features (like login) may stop working.
4. Sharing Your Information
• Logistics carriers — recipient name, address and phone number, required for delivery and customs. • Payment providers — to securely process your payments. • Service providers — hosting, analytics and email tools that help us operate, bound by confidentiality. • Legal requirements — if required by law, regulation or valid legal process.
5. Data Retention
We keep your account and order data while your account is active and as required for legal, tax and customs purposes. You may request deletion of your account and personal data at any time (see Section 7).
6. Data Security
We use industry-standard measures including HTTPS encryption and access controls to protect your data. No internet transmission is 100% secure, but we work continuously to protect your information.
7. Your Rights
Depending on your location (including the EU/EEA under GDPR), you may have the right to: • Access the personal data we hold about you. • Correct inaccurate or incomplete data. • Request deletion of your data (“right to be forgotten”). • Object to or restrict certain processing. • Receive a copy of your data in a portable format. To exercise any of these rights, email us at [email protected]. We respond within 30 days.
8. Children's Privacy
Our service is not directed at children under 16, and we do not knowingly collect their personal data.
9. International Data Transfers
Your data may be processed in China and other countries where our service providers operate. We take appropriate safeguards to protect your data in line with this policy.
10. Changes to This Policy
We may update this policy from time to time. Material changes will be announced on this page with an updated date.
11. Contact Us
Questions about this policy or your data: [email protected]